Online Support

An online remote support session can only be started with a one-time session number. If you haven’t received one for this session yet, please send us an email to or give us a call +49 721 981 980 400.

The remote support software will allow for text chat and file exchange. Voice over IP is not supported directly. If necessary you can use Skype for audio and video communication.

It is not necessary to change any network or firewall settings.


  1. Enter your name and the 9 digit Support Key provided by Nanoscribe.
  2. Click on "Continue".
  3. A remote client software named GoToAssist Launcher will be downloaded to your computer. Please execute it and follow the on-screen instructions.