Support


We provide a dedicated worldwide customer support and service with more than 10 years of experience in 3D microprinting. Our office locations in Stutensee, Germany, and Shanghai, China, afford us great flexibility to respond quickly to your needs. Your requests will be answered by our service team, currently consisting of 10 technical experts with multidisciplinary backgrounds in engineering and sciences.

Customer Support and Services


Commissioning, Maintenance and Repair Worldwide

Our service team commissions your new Nanoscribe 3D printer on your premises. We provide a pre-consultation to check that the operating infrastructure and environment are appropriate for optimal printing results. During the commissioning process, the system is thoroughly calibrated, aligned and tested to ensure all specifications are met. Additionally, theoretical and hands-on training sessions help users familiarize with the hardware, software and workflows.

We offer worldwide maintenance services for your 3D printer, ensuring consistent printing results and a long instrument lifetime. Repair solutions bring your 3D printer back into operation should an issue arise.


General Training Sessions and Instruction Tailored to Solution Sets

Our aim is to bring new users up to the level of expert Nanoscribe users within a short time. Get general training sessions on the overall operational knowledge of the 3D printer or attend advanced training sessions specifically tailored to our 3D Microfabrication Solution Sets. Both on-site training or support via remote link are possible.


NanoGuide - Extensive Online Knowledge Base

As a Nanoscribe user, NanoGuide is your 24/7 support portal with the latest information on 3D microprinting. It provides detailed information and guides on Nanoscribe hardware, software, photoresins and print processes. Access NanoGuide here.

If you have a question that NanoGuide cannot answer, submit a support request to our service team directly within NanoGuide.


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Application Support

Our experts are ready to turn your design concepts into physical products. Application specialists assist you remotely or on-site and provide customized print recipes. Benefit from our application support and save precious time, especially when printing challenging structures.


Maintenance Contracts

Extended maintenance contracts are a recommended addition to any crucial investment. Regular preventive maintenance ensures that your Nanoscribe 3D printer will perform optimally in the future and expedites diagnostics and service. On-site maintenance typically includes an optical alignment, hardware calibration, cleaning and software updates. Visits can be arranged on-demand or as part of long-term maintenance contracts.


Guarantee Contracts

Guarantee extensions cover all costs for spare parts, repair services and travel. Extended guarantees become effective after the standard guarantee of 12 months from commissioning is expired. An extended contract ensures that you are back up and running as quickly as possible. Futureproof your finances with a long-term and reliable guarantee contract and get the services that your printer needs on time.


Upgrade Services

Older Photonic Professional systems can be upgraded to the latest hardware versions or expanded with a new solution set. After the installation, users will be trained to make use of the new features right away.


Relocation Services

Our relocation services include disassembly, packing and preparation of your 3D printer for transport between laboratories, cities or even countries. A complete setup, full system check and realignment at the new location will be performed, along with optional training if required.


Service Team

The Nanoscribe Service Team strives to provide the best support in the shortest time possible. As a Nanoscribe customer, you will receive the benefits of state-of-the-art hardware matched with exceptional customer service.

The team comprises members with a diverse range of skills and broad knowledge of chemistry, materials, engineering, electronics and different applications.

Our engineers have extensive experience with Nanoscribe 3D printers and are well equipped to offer specialist advice or troubleshooting tips. The working language is typically English, but we also speak German, French, Spanish, Italian, Romanian, Mandarin and Cantonese.

Holger Fischer

Dr. Holger Fischer

Head of Service & Production
Gerhard Balthasar

Gerhard Balthasar

Group Leader Service

Andrew Dalebrook

Dr. Andrew Dalebrook

Field Engineer
Aaron Kobler

Dr. Aaron Kobler

Application Specialist

Fabian Kohler

Fabian Kohler

Service Manager
Johannes Konrad

Johannes Konrad

Service Manager Asia Pacific

Beatrice Sartini

Beatrice Sartini

Application Specialist
Orlando Torres

Orlando Torres

Field Engineer

Alexandru Tudor

Dr. Alexandru Tudor

Field Engineer
Yufang Zhu

Yufang Zhu

Field Service Engineer